Refund policy

Same-Day Delivery Returns Policy

At Moncrieff Jewelry, we are committed to providing you with exquisite, handcrafted jewelry. We understand that occasionally, a product may arrive damaged or defective. To ensure your complete satisfaction, we offer a Same-Day Delivery Returns Policy exclusively for such cases.

Damaged or Defective Products: Upon receiving your order, we encourage you to inspect your jewelry the same day. In the unlikely event that you receive a damaged or defective item, please contact our Customer Support team immediately.

Process for Same-Day Returns:

  1. Inspect Your Order: As soon as you receive your package, carefully examine the contents to ensure they meet your expectations.
  2. Identify Damage or Defect: If you discover any damage or defect, document it with clear photos. This will assist our team in assessing the issue.
  3. Contact Us: Reach out to our Customer Support team at moncrieffjewelry@gmail.com the same day, or at least the next one, providing your order number and details of the issue.
  4. Arrange for Return: Our team will guide you through the return process.

Conditions for Same-Day Return:

  • The return must be initiated on the same day as the delivery.
  • The item must be in its original condition and packaging.
  • Please include clear photos documenting the damage or defect.

Refund or Replacement: Upon receipt and inspection of the returned item, we will promptly process a replacement of the same product. We are committed to ensuring you receive a flawless piece.

Contact Us: For any questions or concerns regarding our Same-Day Delivery Returns Policy, please feel free to reach out to our Customer Support team at moncrieffjewelry@gmail.com

At Moncrieff Jewelry, your satisfaction is our top priority. We look forward to serving you with exceptional jewelry and service.

Sincerely,

Alan Rojas Cerro Co-Founder

Moncrieff Jewelry